We want every Cubi Freeze order to be processed, shipped and delivered as smoothly as possible. This policy explains how order processing, delivery, tracking, returns, exchanges and refunds work.
Order Processing
Orders are prepared after payment has been successfully confirmed. Processing time begins once the order is accepted and payment is authorised.
You will receive a shipping confirmation email with tracking information when your Cubi Freeze order has been dispatched.
Delivery Information
We offer free shipping to the USA, UK, Canada and Australia. For deliveries to all other international destinations, a flat shipping fee of $10 applies.
Available shipping methods, delivery locations, charges and estimated delivery times are displayed during checkout.
Delivery estimates are not guaranteed because delays may occur due to weather, carrier operations, seasonal demand or other circumstances outside our control. Our customer-support team can help investigate orders that appear to be unusually delayed.
Order Tracking
A tracking link will be sent to the email address provided during checkout after your order has been dispatched.
Please check your spam or junk folder if you cannot find the shipping confirmation. For further assistance, contact info@cubifreeze.com with your order number.
Shipping Address Changes
Please check your name, shipping address and contact information carefully before completing checkout.
Contact info@cubifreeze.com as soon as possible when an address correction is required. We will try to update the order before dispatch, but changes cannot be guaranteed once processing or fulfilment has begun.
Money-Back Guarantee
Eligible Cubi Freeze orders may be returned under our money-back guarantee. Contact our support team before sending a product back so that we can confirm eligibility and provide the correct return instructions.
The guarantee applies only to orders that meet the conditions described in this Shipping & Returns Policy.
Return Eligibility
Proof of purchase is required for all return requests. Returned Cubi Freeze products should be clean, dry and securely packaged to help prevent damage during transit.
Products must also meet the conditions provided in the return instructions. Returns may be declined when the required conditions are not met.
How to Start a Return
Email info@cubifreeze.com with your order number and reason for requesting a return.
Our support team will review your request and provide return instructions and the correct return address.
Pack the approved return securely and send it according to the instructions provided.
After the returned product is received and reviewed, any approved refund will be issued to the original payment method.
Refund Processing
Approved refunds are sent to the original payment method used for the order.
The time required for the refund to appear may vary depending on the bank, card provider or payment service. Original shipping charges and other fees will be handled according to the return reason and the instructions provided by our support team.
Return Shipping
Responsibility for return-shipping costs depends on the reason for the return.
Cubi Freeze may cover reasonable return-shipping costs for verified damaged, defective or incorrect products. For other eligible returns, the customer may be responsible for return postage.
Do not return an order without contacting the support team first, as unapproved returns may not be accepted or processed correctly.
Damaged, Defective or Incorrect Products
Contact info@cubifreeze.com promptly if your Cubi Freeze order arrives damaged, defective or different from what you ordered.
Include your order number, a description of the issue and clear photographs of the product and packaging. After reviewing the information, we may offer a replacement, refund or another suitable resolution.
Exchanges
Contact our customer-support team when you would prefer a different Cubi Freeze bundle.
Exchange availability depends on current stock, product condition and order status. Additional payment or a partial refund may be required when the replacement bundle has a different price.
Non-Returnable Situations
A return may be declined when it does not meet the stated policy conditions, lacks proof of purchase or is sent without following the provided return instructions.
Certain excluded products, including gift cards, may also be non-returnable. Any applicable exclusions will be shown during purchase or explained by the support team.
Questions About Your Order
For questions about shipping, tracking, returns, exchanges or refunds, contact info@cubifreeze.com and include your order number where applicable.